We are driven by the needs of customers.
After all, we were created by one.

The four elements of customer service

Every action, investment, job hire or upgrade we make has the same starting position:

How does it better serve our customers?

Speed

Our industry is driven by the need for speed.

Our customers are in business to seize opportunities and they need terminals that can make them happen. In turn, that requires reliable jetty access, fast flow rates, polished turnarounds, reliable infrastructure and excellent road/rail/barge/pipeline connections. Every VTTI terminal has therefore been created and upgraded to respond to the most demanding of supply chains.

Service

The global energy sector never sleeps. Neither do we.

From market dynamics and world events to climatic conditions and logistics, the modern supply chain must react to constantly changing dynamics. Our role is therefore to devise flexible solutions, 24/7, and always think one step ahead.

Solutions

The portfolio of products handled by VTTI is wide, and getting wider.

We offer complete solutions across the barrel: from crude, gasoline and naphtha to jet A1, fuel oil and diesel. We are also open-minded and willing to discuss any need that our infrastructure and widespread locations can usefully serve. For example, we have a growing business in LPG storage. We are also responding to customer demand with a potential move into aromatics, based on the three key ‘BTX’ chemicals of benzene, toluene and xylenes.

HSE

VTTI works to the highest HSE standards in the world.

No consideration is ever allowed to override the safe running of a terminal and the well-being of our people, neighbouring residents or the environment. We invest in safety through preventative technologies; through constant and refreshed training; and through instilling a safety culture which every employee, contractor and visitor is required to understand and follow.

Anzela Zascerinska

Customer Service, VNT, Latvia

“In Customer Services, we always try to say ‘yes’. On one occasion we constructed all-new connections to a deep water jetty to meet a customer’s requirement”

view case study
Anzela Zascerinska
Customer Service, VNT, Latvia
The Problem

We had an urgent request from a customer that required us to load a Suezmax vessel of 150,000mt. At the time, this was beyond our normal service, and a temporary solution previously agreed with the harbour master in 2010 was no longer workable.

Our Response

The fairly drastic steps it required to satisfy a customer did not deter us. The only solution lay in designing and constructing all-new connections and pipelines in winter. VNT’s Technical Division urgently designed and constructed the new connection infrastructure, and the Operations Division made all the preparations so the vessel could load on schedule.

The Result

A delighted customer. Their vessel was handled by VNT just a month after the first call. We were also proud to set an all-time record: the largest cargo ever loaded by VNT into a single vessel.


Customers: tailored solutions